We do our best to provide you with the best quality products and customer service. Find answers to frequently asked questions to get the help you need. If there are other questions we are happy to respond by phone: (438) 985-1955 or by e-mail: info@centrephoenix.ca


The best way to contact us is to call us, text us or send us e-mail, so you can discuss your party decoration needs with one of our professional balloon designers.

In order to allow enough time to work together on the details of your order, we recommend that all jobs be booked/confirmed at least two week in advance. Reservations are subject to delivery slot availability; at the time the order is placed.

The delivery and set-up charge for decoration varies based on location and time frames. Also we have free delivery on orders over 100$ for Montreal Area every day from 10 AM until 5 PM. Call us at (438) 985-1955 to discuss details.

Depending on the size of your order you can expect a team of two balloon designers. Depending on the size and design of your decoration, it can take about half an hour to 4 hours for our team to build and set up your balloon decoration.

NO, removal of decor is not included. A quote can be provided if this service is required.

In order to book your event we required a deposit of 25% and the remaining balance is due 2 weeks PRIOR to the decorating session unless agreed at booking. Payments can be made by e-transfer, by cash or by check.

We offer our balloon decoration services to clients in Greater Montreal Area, Laval and South Shore.

Orders can be cancelled one week prior to the event, and the deposit is non-refundable.

That depends on the environmental conditions and if the decor is air-filled, or helium filled. A regular 11″ helium balloon has a lifespan of about 6 hours. We can extend the float time by use of Hi-Float, a polymer that is added to the balloon prior to inflation. This can increase the float time by several days. Air-filled decor can last for days or even weeks under the right conditions.

There are two types of balloons, foil (sometimes called mylar) and latex. Foil balloons are not biodegradable, but can be recycled. Latex balloons can’t be recycled, but are biodegradable.

Absolutely! When you call to talk to one of Decoration Center PHOENIX’s event designers, they will ask you questions about your event and the purpose of the decor, that is whether you are trying to attract attention to a focal point, or going for an overall ambiance. If you have already figured out your approximate budget, our designers can help by suggesting packages and decor alternatives that match your goals with your specific budget in mind.

Choose the size that perfectly fit to your decoration idea from our three options:p>

  1. Floor backdrop 8 feet high by 8 feet wide, entirely or partially filled with flowers.
  2. Floor backdrop 8 feet high by 5 feet wide, entirely or partially filled with flowers.
  3. Table stand 3 feet high by 5 feet wide, entirely filled with flowers.

We have the following paper flower colors in stock: white, creme, ivory, peach, light pink, light purple,canary yellow. If you are searching for the specific paper flower color, feel free to contact us and we would be glad to help you.

We provide both services, so you are able to rent a paper flower backdrop just for your special event or you can buy our paper flowers for your own pusposes like home decoration.

We use high quality cardstock and pearled paper made in USA to create our paper flowers.